Privacy Policy

This Privacy Policy explains how Robin & Jesper LTD ("we," "us") processes personal data when you use robinandjesper.com, ask for one of our free guides, or join our waiting list. The data controller is Robin & Jesper LTD, HE 396002, Evagora Pallikaridi 38, 8010 Paphos, Cyprus, VAT CY 10396002I.

1. Where your data comes from

• Instagram.When you comment a keyword on one of our posts, our automated direct message asks for your email so we can send you the guide. The message is handled by ManyChat on our behalf. Instagram and ManyChat also give us your Instagram username, first name and a contact identifier. What happens inside Instagram is governed by Meta’s own terms and privacy policy.
• This site. If you ask for a guide here instead, we ask for your first name and email, and we add you as a contact in ManyChat so our emails reach you. If you join the waiting list from a guide, we ask for your email, or, when you arrive from our direct message, we use the email you already gave us there.
• The audit at /audit. On the first screen we ask for your first name, your email and your consent to the result email and our emails, and we store the consent text you saw and when you ticked it. We then store your answers to the questions, the two or three words you post about, the offer sentence you choose or write, your verdict and your product result, and the keyword and campaign that brought you from Instagram. Each answer is saved the moment you give it, so an unfinished audit is stored too.
• Emails you send us at support, and their contents.
• Collected automatically, with consent where required: IP address, device and browser information, pages viewed, referral source, which guide you downloaded, and analytics or advertising identifiers.
• Session replay and heatmaps, with consent: mouse movement, clicks and scrolling, so we can see which screens confuse people.

2. What we use it for

• To send you the guide you asked for, and to let you download it again.
• To keep a record of which guide you asked for. The keyword you commented is how we know which part of the system you were looking at, and it decides which emails are relevant to you.
• To put you on the waiting list and email you when the walkthrough opens. Every email we send has an unsubscribe link.
• To understand, in aggregate, which guides people ask for and how many go on to the waiting list. We publish aggregate numbers, never individual data.
• To give you your audit result, on the page and by email, and to send you the short email series about building your first product if you ticked the box. Every email we send has an unsubscribe link.
• To see, in aggregate, where people stop in the audit and which results are common, so we can improve it.
• To measure and improve the site and our advertising.

3. Lawful basis

Sending you the guide and keeping you on the waiting list is performance of what you asked for when you gave us your email. Analytics, session replay and advertising cookies run only with your consent, which you can change at any time under “Cookie Preferences” in the footer. Aggregate statistics are our legitimate interest in understanding our audience, and they cannot identify you.

4. Who we share it with

• Meta (Instagram), where the conversation happens.
• ManyChat, which runs our direct messages, sends our email, and holds the same email and tags.
• Vercel (hosting) and Upstash (database), where your details are stored.
• For the audit: Neon (database, in an EU region), where your answers and result are stored; Resend, which sends the result email; and Anthropic, whose language model words your offer sentence from your topic and a few of your answers, never from your name or email. ManyChat also receives your audit result, verdict, topic, offer sentence and tags, so the right emails reach you.
• Google Analytics, Microsoft Clarity and Meta’s advertising tools, only when you have consented to analytics or advertising cookies.

We do not sell personal data.

5. International transfers

Some of the providers above process data outside the European Economic Area, including in the United States. Transfers rely on the EU–US Data Privacy Framework or the European Commission’s standard contractual clauses.

6. Retention

Your email, first name and the record of which guides you asked for are kept while you are on our list and for up to three years after your last activity, or until you unsubscribe or ask us to delete them. Your audit answers and result are kept for the same period; an audit you started but did not finish is kept for one year. Analytics data is kept for the periods set by each provider.

7. Your rights

You can ask for a copy of your data, correct it, delete it, or object to how we use it. Email support@robinandjesper.com. You also have the right to complain to the Office of the Commissioner for Personal Data Protection in Cyprus, or to your local supervisory authority.

8. Changes

If this policy changes in a way that matters, we update the date at the top and, where appropriate, email you.