Refund Policy

This Refund Policy applies to our paid program, From content to product in 14 days (the "Program"), sold through Stan (stan.store). It forms part of our Terms of Service.

The $1,000 Plan at /plan is free. There is nothing to refund for it.

1. The 14 day guarantee

If you buy the Program and want your money back, you can have it. Ask within 14 days of your purchase and we refund you in full.

• The guarantee is unconditional. We do not ask why.
• It does not matter how much of the content you have watched or used. All content is open from day one, and the guarantee still applies.
• You do not need to have finished anything, tried anything, or shown any work.

2. How to ask for a refund

Either:

• Email support@robinandjesper.com with the subject "Refund". Send it from the email address you used at checkout, or tell us the name on your order, so that we can find your purchase.
• Or reply to the receipt email you got from Stan.

A plain sentence is enough, for example "I would like a refund." You do not need to fill in a form.

The 14 days count from the day of purchase. Your request counts if it reaches us within those 14 days, even if we process it after.

3. How and when the refund is paid

We issue the refund through Stan, and the money is returned to the payment method you used at checkout. We refund the full amount you paid.

We aim to issue every refund within a few business days of your request. How long the money takes to appear depends on your bank or card provider.

When the refund is issued, your access to the Program ends.

4. EU and EEA consumers: your right of withdrawal

If you are a consumer in the EU or the EEA, the law gives you a 14 day right to withdraw from a purchase of digital content, counted from the day of purchase.

Because the Program is available in full immediately, the law allows a seller to ask you to give up that right in exchange for immediate access. We do not ask for that. We do not ask you to waive your right of withdrawal.

Our 14 day guarantee is at least as generous as the right of withdrawal. So whichever you rely on, you get your money back in full if you ask within 14 days, no matter how much of the content you have used. To withdraw, follow the steps in section 2. Any clear statement that you want to withdraw or want a refund is enough.

5. After 14 days

After 14 days, purchases are not refundable, except where mandatory consumer law in your country says otherwise, for example if the content is faulty and we cannot fix it.

6. Chargebacks

Please ask us before you ask your bank. Within 14 days we refund without questions, so a dispute with your bank or card provider is never needed. Opening a dispute instead of asking us takes longer for you.

7. Contact

Email support@robinandjesper.com. Robin & Jesper LTD, HE 396002, Evagora Pallikaridi 38, 8010 Paphos, Cyprus. See also the Terms of Service and the Imprint.